Refund policy

At eco-living, we want you to be happy with your purchase. If you wish to return an item, please read our policy below.

1. Return Requests

Please contact us before shipping any item back. All return requests must be submitted within 14 days of receiving your order.

To request a return, please contact our customer support team with your order number and the reason for your return. We will provide you with the necessary return instructions.

2. Return Conditions

To be eligible for a return, products must meet the following conditions:

  • Items must be undamaged, unworn, and unused.

  • Original tags must remain attached.

  • Products must be returned in their original condition, with original packaging where reasonably possible.

  • The return must be requested within 14 days of receiving your order.

Once your return request has been approved, the item must be sent back within the timeframe specified in our return instructions.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your item.

Please include your order number, a description of the issue, and clear photographs showing the damage or defect, where applicable.

Our team will review your claim and work with you on an appropriate solution, which may include a replacement or refund.

Please do not return damaged or defective items before contacting us for instructions.

4. Refunds

Approved refunds will be issued to your original payment method without unnecessary delays. Please allow additional time for your bank or payment provider to process the refund.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by law.

If an item arrives damaged, defective, or incorrect, eco-living will cover reasonable return shipping costs where required by applicable law.

6. Important Consumer Rights

This policy does not limit any mandatory consumer rights applicable to your purchase. Where applicable law provides additional or stronger rights, those rights take precedence over any conflicting provision in this policy.

7. Contact Us

For all return and refund inquiries, please contact us before sending any item back.

Brand: eco-living
Email: support@eco-living.shop
Business location: Germany

Thank you for shopping with eco-living. We appreciate your trust and support.