Shipping policy

At eco-living, we aim to make shopping with us easy and convenient.

We offer complimentary shipping on orders of $300 or more to the United States so you can enjoy your chosen items without additional shipping charges.

1. Order Processing Time

Orders are processed after they have been successfully placed and payment has been confirmed.

Our estimated order processing time is 1-3 business days, excluding weekends and public holidays.

During busy periods or unforeseen circumstances, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Destinations

We currently offer shipping to customers in the United States.

3. Shipping Costs

Shipping rates are calculated at checkout based on order weight and destination. Rates and carrier options may be updated periodically.

Free shipping on orders of $300 or more is available on orders delivered to the United States. However, free shipping does not necessarily include customs duties, import taxes, or other import-related charges.

Any shipping promotions or special conditions will be clearly communicated on our website.

4. Estimated Delivery Times

Delivery times depend on the product, shipping origin, destination, and carrier.

Order processing: 1-3 business days
Estimated delivery to the United States: 2 weeks

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur due to customs processing, carrier disruptions, weather, or other circumstances beyond our reasonable control.

5. Order Tracking

Where tracking is available, tracking details will be provided by email once your order has shipped.

Please allow some time for tracking information to become active after dispatch.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable charges will depend on the product and the rules in force when it enters the United States. Please note: import duties and taxes are not collected at checkout and are the responsibility of the customer upon delivery.

Because duties depend on local customs regulations and the specific item ordered, we recommend reviewing import standards ahead of time. You can estimate potential fees using online tariff calculators or by consulting the official USITC Harmonized Tariff Schedule based on your item's material (cotton) and origin (Turkey).

7. Incorrect Addresses and Delivery Issues

Please check that your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If your order appears to be delayed, lost, or delivered incorrectly, please contact us so we can investigate the issue with the shipping provider.

Please note: If a package is undeliverable due to an incorrect email address or phone number provided by the customer, or if the customer refuses the delivery or fails to pay import duties, original shipping costs will be deducted from any refund issued

Nothing in this policy limits your rights under applicable consumer protection laws.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at support@eco-living.shop and include your order number and photos of the issue where possible.

We will review the issue and work with you on an appropriate solution in accordance with applicable law.